FAQ

CNY Closure from 10-13 Feb. Last order will be on 3 Feb for delivery on 7 and 9 Feb
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FAQ
FAQ

FAQ

Orders

As we prepare the meals to meet nutritional requirements of individual pet, we are not able to make changes upon confirmation and payment of orders. 

If you are on subscription plan, please let us know 5 days before delivery so we can makes adjustments. 

 

Yes! Kindly contact us via Whatsapp at 92355159 to customize your pet’s trial meals.
Please note that delivery fee of $10 will apply.

Please check your order upon receipt and inform us within 3 days from date of delivery if there is any issue with the product. We do not accept returns or refund for confirmed order.

We are not able to amend or cancel your order after it has been made. 

Should there be cancellation, we charge an admin fee of 4% of order amount to cover the fees charged by our payment merchant. 

 

Please contact us via Whatsapp at 92355159, and quote your order number. 

We will get back to you as soon as we can. 

 

You can check the status of your order via your account under My Order History -> Status.

 

 

Delivery

Free shipping for orders more than $120 for frozen items(after offset of reward points or coupon code)

For orders below $120, there is a delivery fee of $12 per trip(after offset of reward points or coupon code).

If you order Customised Meal Plan, you can enjoy free weekly delivery if your order is $150 and above for 2 weeks raw meals, or $300 for 4 weeks raw meals. For any other enquiries, please Whatsapp us at 92355159.

Kindly please ensure that someone is at home to receive. We will attempt to call you before or upon reaching your doorstep. Otherwise, it will be considered as failed delivery and re-delivery fee applies. 

 

Wednesday 4pm to 10pm

Saturday 9am - 3pm

Please order minimum 3 days in advance.

Yes, our store is located at 21 Jasmine Road.

Kindly please contact us to confirm before collection.

We will contact you to confirm the delivery timing and address upon order. A re-delivery fee of $12 applies

 

Please contact us via Whatsapp or DM via Instagram. A delivery fee of $20 applies for urgent delivery, subject to product availability.

Rewards Program

You will get 1 point for every dollar spent. 

Once you accumulate 100 points, you can offset $1 from your purchase at the checkout page. 

Please help us complete a short survey after your order have been delivered, and you can get extra points!

 

 

 

 

The more you purchase and refer, the more rewards you get. 

 

We have 3 Rewards Tier: 

 

Tier 1 : Basic

Earn 1 points for every dollar spent.

Accumulate 500 points to get to Silver tier.

 

Tier 2 : Silver

Earn 2 points for every dollar spent.

Accumulate 2000 points to get to Gold Tier. Maintain average spending of $200 per month* to remain in the same tier.

 

Tier 3: Gold

Earn 2 points for every dollar spent. Maintain average spending of $300 per month* to remain in the same tier.

Get 10% off for all purchases (only for regular priced items).

 

*Starting from date of first purchase or repeat purchase.